The terms and conditions stated below are directly extracted from the Ministry of Commerce Law No (39) Article (10) for the year of (2014) of regulations and customers right to Exchange or Refund goods.
Company will accept Exchange or Refund of goods sold to customers when the following conditions are fulfilled:
1- If the item were subject of valuable items such as Jewelry and Watches, will have the right to exchange or refund within a period of 24 hours only from the date of purchase and by providing original invoice.
2- Items refunded or exchanged have to be in original condition when bought, and resalable.
3. If the item are defective due to manufacturing defect.
Company has the right to refuse to refund or exchange any item if the following conditions apply:
1- If the refunded item is missing any part, material, machinery, or any other equipment required according to its nature or non-original conditions.
2- If the item is damaged due to misuse or general wear and tear.
Company strives to protect the interests of the customers according to the laws and conditions applicable in the state of Kuwait.